FAQ's

Where is Elvis & Kresse based?

Elvis & Kresse is based in Kent. Our full address is Eako Ltd (Elvis & Kresse), Tonge Mill
Church Road, Tonge, Kent, ME9 9AP, England.

Can I come see the products or visit your workshop?

Absolutely! We have our workshop in Kent. Please do come and visit. It is an open workshop; therefore anyone can pop in at anytime during opening hours. Alternatively, you can visit our Stockists and view our products there.

Do Elvis & Kresse offer a guarantee / warranty?

Yes. All of our products come with a 1 year warranty. However, we want to avoid anything going into landfill, so we will always endeavour to repair any of our products where possible. Even after 25 years, we will gladly fix any items if this means it can keep giving back. Just get in touch with Elvis and he will do his best to help.

Where are Elvis & Kresse products made?

Our products are made either in our workshop in Kent, UK or in our own manufacturing in Istanbul, Turkey.

What makes Elvis & Kresse ethical?

We are genuinely open, transparent, kind and run open-book accounting with all our stakeholders and associated charities. All our staff are paid very well. We don’t accept any sort of discrimination in the workplace and we do not believe in treating anyone unfairly.

What makes Elvis & Kresse sustainable?

All our items are handmade from reclaimed materials. Whether this is decommissioned fire-hose, luxury leather off-cuts, auction banners, printing blanket, or military-grade parachute silk. Our packaging is also reclaimed, and we are fully powered by renewable energy. Even our workshop in England is in a listed and environmentally restored Mill.

Do you sell vegan products?

The entire Elvis & Kresse Fire-hose Collection is vegan.

How does Elvis & Kresse price their products?

Our pricing is based strictly on the labour costs involved in producing them. We pay all our craftsmen very good wages to handmake all our pieces and don’t believe in underpaying. We have strict quality control, giving all our items the best chance at the longest life possible.

Where does your leather come from?

We have an exclusive agreement with Burberry due to our five year partnership with the Burberry Foundation. Our leather items are produced using Burberry off-cut leather.

Where do you ship/deliver to?

We ship internationally. All items can be delivered worldwide. For any queries please contact us.

Do Elvis & Kresse ever do sales?

No. We never hold any sales. You can read how we feel about sales, such as 'Black Friday', here.

Do Elvis & Kresse offer personalisation for products?

Of course. We can personalise most of our products by request. Most products have this option already available on our E-boutique. We use laser to achieve a delicate personalisation. The font we use is Times New Roman and we suggest keeping any messages to about 20 characters long. If in doubt, please contact Kresse.

Do Elvis & Kresse do commission work?

Absolutely. A lot of our behind-the-scenes work includes commission work. We’ve worked with a lot of big brands in the UK already such as Burberry, Wahaca, Cook, Deloitte, Manchester University, and IKEA to name a few. If you would like to contact us about anything specific or view previous projects, please contact Kresse.

Can I order custom or bespoke products?

Absolutely. We are happy to produce custom or bespoke products whenever we have the ability to. Please contact Kresse with your enquiry. We also offer completely bespoke leather rugs as well at no extra cost.

Do Elvis & Kresse sell corporate gifts?

Of course. You can view our most popular corporate gifts here. We have successfully worked alongside numerous companies in the past. We can customise items by laser etching your company logo and any text you would like onto most of our pieces. Most corporations that come to us look for sustainable corporate gifts, ethical corporate gifts, or eco-friendly corporate gifts, but of course we welcome everyone. Please contact Kresse directly with any requests.

Do Elvis & Kresse work with interior designers?

Yes we do. We work with a select few interior designers. Please contact Kresse directly with any queries.

How much do Elvis & Kresse products weigh?

We’ve developed our own unique way of producing our pieces, this includes keeping the materials natural durability whilst minimising the weight of items. You would be surprised. When comparing our pieces to other luxury products of the same size, ours are usually the same - if not less.

For example the largest tote, The Tooley Tote MK II, in the women's collection weighs only 0.95 kg and the Large Post Bag weighs only 0.82 kg. Please feel free to ask us about any specific product weight. 

Is fire-hose not a very heavy material for a bag?

The hose in its raw form is heavy but we re-engineer the hose so that it is perfectly usable to make bags and accessories. Our Messenger Bag for example weighs approximately 1.350 kg, we also weighed an equivalent leather messenger bag from a well-known leather bag maker and ours was actually a few grams lighter (and our bag was slightly bigger too!).

What are Elvis & Kresse's products made from?

All of our products are made from reclaimed materials that were otherwise destined for landfill. Our first line is made with genuine decommissioned British fire-hose that we collect from various Fire Brigades across the UK. We now incorporate many other reclaimed materials into our collections, most noticeably leather and printing blanket. The peripherals are also made with reclaimed materials: coffee sacks, reclaimed closed-cell foam, old auction banners, used tea sacks and waste parachute silk for lining our bags and wallets.

Which Charities do Elvis & Kresse support?

To date our donations have gone to the Fire Fighters Charity, Barefoot CollegeBritish Forces FoundationThe Costa Foundation and two coffee grower initiatives. One to build a spent domestic water filtration system at Jesus Maria in Nicaragua and the other to construct accommodation, kitchens and lavatories at Santa Ana La Huerta in Guatemala.

How should I care for my fire-hose products?

Because of the robust nature of the fire-hose (some of the hoses are already more than 20 years old), our products should not need much looking after, that's the beauty of it! However, if you do want to spruce up your Elvis & Kresse accessory then eco-friendly furniture polish and a rag works wonders.

How much waste have Elvis & Kresse reclaimed so far?

More than 175 tons... and counting!!

What is your packaging made from?

All our packaging is reclaimed. We are constantly updating our raw materials as we find new ones, but this is our current list: 

- Tea sacks 
- Printing Blankets
- Tea bag paper 
- Coffee Sacks 
- Air Traffic Control Flight Strips 
- Shoe boxes 
- Parachute silk 
- End-of-line labels

Do you ever work with affiliates?

We do sometimes. If you are interested in working with us as an affiliate please email us.

What is your refunds and Exchanges Policy?

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Products that have been personalised cannot be returned or exchanged unless they have a fault .

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Exchanges (if applicable)
If you need to exchange your purchase for any reason send us an email at james@elvisandkresse.com and send your item to: Exchanges, Elvis & Kresse, Tonge Mill, Church Road, Tonge, ME9 9AP, UK.

Shipping 
To return your product, you should mail your product to: Returns, Elvis & Kresse, Tonge Mill, Church Road, Tonge, ME9 9AP, UK

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

Can I claim a tax refund on purchases?

No, tax on purchases made on elvisandkresse.com cannot be recovered through the VAT Retail Export Scheme.

What is your privacy policy?

Rest assured that we take your privacy very seriously but you can see our full Privacy Policy here.

Keep in touch with our rescue mission.

Enter your details below to be informed about our workshops, product releases, special offers and raw material developments.

Elvis & Kresse use Cookies on this site. Continue browsing as normal to accept or view our Cookie Policy
X