FAQs

What are Elvis & Kresse's products made from?

All of our products are made from reclaimed materials that were otherwise on the way to landfill. Our first line is made with genuine decommissioned British fire-hose that we collect from various Fire Brigades across the UK. The peripherals are also made with reclaimed materials: CaféDirect coffee sacks, reclaimed closed-cell foam, textiles from old office furniture, scrap sail cloth and waste parachute silk for lining our bags and wallets.

Which Charities do Elvis & Kresse support?

To date our donations have gone to the Fire Fighters Charity, British Forces FoundationThe Costa Foundation and two coffee grower initiatives, one to build a spent domestic water filtration system at Jesus Maria in Nicaragua and the other to construct accommodation, kitchens and lavatories at Santa Ana La Huerta in Guatemala. Click here for more details

Is fire-hose not a very heavy material for a bag?

The hose in its raw form is heavy but we re-engineer the hose so that it is perfectly usable to make bags and accessories. Our Messenger bag weighs aprroximately 1350g, we also weighed an equivalent leather messenger bag from a well known leather bag maker and ours was actually a few grams lighter (and our bag was slightly bigger too!).

How should I care for my fire-hose products?

Because of the robust nature of the fire-hose (some of the hoses are already more than 20 years old), Elvis & Kresse's products should not need much looking after, that's the beauty of it! However, if you do want to spruce up your Elvis & Kresse accessory then eco-friendly furniture polish and a rag works wonders.

How much waste have Elvis & Kresse reclaimed so far?

More than 165 tons... and counting!!

What is your packaging made from?

All of our packaging is reclaimed. We are constantly updating our raw materials as we find new ones but this is our current list:
- Tea sacks
- Tea bag paper
- Coffee Sacks
- Air Traffic Control Flight Strips
- Shoe boxes
- Parachute silk
- End-of-line labels

What is your refunds and Exchanges Policy?

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Products that have been personalised cannot be returned or exchanged unless they have a fault .

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Exchanges (if applicable)
If you need to exchange your purchase for any reason send us an email at james@elvisandkresse.com and send your item to: Exchanges, Elvis & Kresse, Tonge Mill, Church Road, Tonge, ME9 9AP, UK.

 

Shipping
To return your product, you should mail your product to: Returns, Elvis & Kresse, Tonge Mill, Church Road, Tonge, ME9 9AP, UK

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.