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About
If you have any questions at all about the information provided below, please contact us.
The policy is updated from time to time and the changes will be effective at the point of order.
We use this information to process and send your order, your request or to help improve our site. Where (and only where) consented to by you, we also use this information to send you and keep you updated with information by email/post/telephone about existing and new services and special offers from us. When personally identifiable information is collected, you will know because you will have to fill out a form.
2. Aggregate information
When you use our site, we may collect tracking information such as your browser type, the type of operating system you use, the domain name of your Internet service provider, and pages visited on the site. None of this information identifies you personally; we collect it for aggregate reporting on site activity.
Third Party Marketing
We never share your information with any Third Parties for marketing purposes.
We do share your information with our trusted employees, agents and sub-contractors purely in order to administer your online account and fulfil your orders. Such as couriers.
We endeavour to take all reasonable steps to protect your data. Our online web store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall and comply with the latest GDPR regulations.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.
Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
To update the information retained about you, please log in.
To protect your privacy and security, we will also verify your identity before granting access or making corrections.
If you want to review or amend your personal details at any time, including your billing and delivery address, this can be reviewed within the Account section of the website.
We will ask for your email address and/or mobile telephone number so that we can send you an email confirming your order and so that we can offer the best service possible with our couriers. We may send you additional marketing information through email, which we will only send you if you have opted into our Newsletter. If you currently receive our Newsletter it is because you have previously opted in, if you no longer wish to receive them, you can follow the 'unsubscribe' link located at the bottom of every newsletter. Alternatively, you may contact us directly and we will happily help.
Your request to be removed from our email list may take up to five (5) business days to become effective. Please note that you may receive emails that were already in process even though we have removed you from our list. Even if you are removed from our newsletter list, please know that if you place an order on our website we will send you an email confirming your order and updating you on the progress of your shipment.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCO-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service
A 'cookie' is a text file that a website transfers to your computer's hard drive for record-keeping purposes. They do not contain information that would personally identify the visitor. We use cookies to allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited, to determine the most popular areas of the site and generally in order to monitor usage of our website. Most web browsers automatically accept cookies, though you do not have to. If you wish to disable cookies then you can do so by readjusting your browser settings. Although please note that by disabling cookies you may not be able to register with or use all features of the site. Our trusted third-party providers may also use cookies or similar devices to monitor and maintain information about your use of the site and understand your preferences based on previous or current site visits so that we can offer better experiences for you in the future.
For more information on cookies and how to disable them, you can consult the information provided by the Interactive Advertising Bureau at www.allaboutcookies.org
Please be aware that the site may link to other websites that may be accessed by you through our site. We are not responsible for the data policies, content or security of these linked websites and encourage you to review the policies on these other sites.
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
EAKO LTD (Elvis & Kresse),
New Barns Farm,
Box Lane,
Painters Forstal,
Kent,
ME13 0RU,
United Kingdom
Phone: +44 1795 892 184. Phone calls are not recorded.
Email: james@elvisandkresse.com